Frequently Asked Questions

Welcome to our FAQ page.

We're glad you're here. Whether you're a parent, player or part of our extended tennis community, this page is designed to answer your most common questions about our programs, policies and expectations. We're here to help you make the most of your experience with us. If you need anything else, we're just an email away: admin@natennisleague.org

Attendance & Class Policies

Q: What happens if only one student shows up to a class?

A: If only one student attends, the class will be conducted at 50% of the scheduled time.

Q: What if a class consistently has low attendance?

A: Clinic classes with two or fewer sign-ups may be canceled after two weeks. We will notify participants at least 48 hours in advance if this occurs.

Q: How are make-up classes handled?

A: Make-up classes are permitted within the same clinic session. We do not extend make-ups into future sessions unless a full session is purchased for the next cycle.

Q: Can I roll over unused classes?

A: Yes. Paid classes can be rolled over to the immediate next session if you purchase a full session for that next period.
Alternatively, the dollar value of unused classes may be credited toward private lessons with any of our coaches. Please contact our team to apply the credit and schedule a private lesson.

Q: Will I get a refund for a missed or canceled class?

A: We do not provide refunds.

Q: When will I be notified about weather-related cancellations?

A: Cancellations due to weather will be announced one hour prior to the scheduled class time via email and posted on our website: www.natennisleague.org.

Q: How long will a coach wait before canceling due to no-shows?

A: If no students arrive within 15 minutes of the scheduled start time, the class will be canceled.

Q: Can I combine multiple discounts?

A: No, only one discount may be applied per registration.

Class Placement & Coaching

Q: How are students placed into classes?

A: Our coaching staff places students based on age, skill level, and overall class composition. Adjustments may be made to ensure an optimal learning environment.

Media & Privacy

Q: Do you take photos or videos during class?

A: Yes, from time-to-time. By registering, you grant us permission to use photos or video of you or your child for promotional purposes, including on our website, social media, and email newsletters. Refer to our privacy policy for additional information.

Safety, Liability & Insurance

Q: Is my child covered by your insurance?

A: No. North American Tennis League, Inc. does not carry individual insurance coverage for participants. Families are responsible for their own insurance.

Q: What risks should I be aware of?

A: Tennis and sports training involve inherent risks such as strains, sprains, and more serious injuries. Participation is voluntary and assumes acceptance of these risks.

Q: Is there a liability waiver?

A: Yes. All registrants must agree to our waiver of liability, which includes an assumption of risk, indemnification, and release of claims against NATL, Inc.

Code of Conduct

Q: What behavior is expected from parents and players?

A: We emphasize sportsmanship, teamwork, and respect for all participants. Parents should encourage, not pressure, their children and always demonstrate respect toward coaches, officials, and other families.

Q: What conduct is prohibited?

A: Inappropriate behavior—including physical, verbal, emotional, or sexual misconduct—is strictly forbidden. Violations may result in suspension or removal from the program.

Q: How do you ensure child safety?

A: All staff and volunteers are subject to background checks. We follow a strict Code of Conduct and require that adults avoid being alone with minors and follow all youth protection protocols.

If you have further questions, please reach out to us at admin@natennisleague.org.